The hotel offers amenities for your comfortable stay and unforgettable experiences
Excellent Service!
“The level of service provided was really good, with every interaction being friendly and professional. It really made my stay enjoyable!” view full review
Delicious Breakfast!
“Every morning began with a good breakfast that featured a variety of tasty options and superb coffee, setting a perfect tone for the day.” view full review
Heavenly Comfort!
“The pillows in the room were unbelievably comfortable, making it feel like I was sleeping on a cloud each night—pure bliss!” view full review
Invigorating Pool!
“The swimming pool experience was refreshing and perfect in temperature, making it an ideal spot to unwind after a day of exploring.” view full review
Calle Via 2 # 108 Tabasco 2000 y Calle Carranza #127 Col. Centro
El Costenito
980 m
Avenida Samarkanda 403
Rodizio Do Brasil
1.1
km
Paseo La Choca No. 126
Pizzeria di Bari
770 m
Paseo Tabasco 1405 Tabasco 2000
Asador Castellano
1.2
km
Paseo de la Choca
Reviews and Ratings
Feedback from previous guests about their experience.
74%
liked the hotel and would stay again
clean
friendly staff
damp
cold
7.4/10
Very good
Rooms
6.8
Location
7.8
Service
7.4
Dining
7.1
Guest reviews
7.4/10
based on 10 reviews
4.5/5
based on 322 reviews
8.9
8.9/10 based on 306 reviews
#2 of 46 hotels in Villahermosa based on Tripadvisor
Lawrence
United States,
May
2024
8.0/10
Upon arrival, the room was extremely cold, but once it warmed up, it was very clean and well-appointed with remarkably comfortable beds. However, the persistent cold was a downside despite turning off the A/C immediately.
Rooms
7.0
The room was damp and cold at first, but it turned out to be very clean and well-appointed with very comfortable beds.
Service
9.0
The service was top-notch, with a very nice and friendly staff that was helpful and welcoming. Their ability to speak English was particularly convenient for work purposes.
Location
8.0
The hotel's location was great, especially for visiting Parque de la Venta and being close to a shopping mall in a well-serviced area.
Dining
7.0
The dining experience was good and well-organized, but on the pricey side. The delicious vegetarian couscous was a highlight.
Facilities
9.0
The hotel provides excellent facilities, including room service, grocery shopping service, laundry, and valet parking.
clean
damp
Brandon
United States,
January
2024
7.8/10
When I arrived, the rooms were clean and comfortable but a bit warm. The hotel overall is clean, though the facilities are quite basic. The staff were kind throughout my stay, despite some gaps in the hotel's services, but there was an issue with overcharging my card. The location was good, perfect for visiting the Parque de la Venta, but the waitstaff in the restaurant were unfriendly and inattentive. Dining was a bit pricey but wonderful, offering good quality that justified the cost.
Rooms
8.0
My room was clean and comfortable, though it was rather warm when I first entered.
Service
7.0
The staff, from the doorman to housekeeping, were very kind with me during my stay.
Location
8.0
The location was good, ideal for visiting the Parque de la Venta and close to the Pemex pyramid.
Dining
9.0
The dining experience was wonderful, offering good quality that was worth the price.
Facilities
7.0
The facilities are clean and well-organized, despite being minimal.
Tom
United States,
November
2023
7.0/10
As soon as I arrived at the hotel, the room was freezing cold, and despite turning off the A/C, it stayed that way throughout my stay. On the bright side, the location was excellent for exploring the local attractions and shopping centers. The service was top-notch with English-speaking staff catering to my needs. The dining options were good, but there were minimal breakfast choices. The facilities were well-maintained despite the constant chill in the room.
Rooms
5.0
The room was extremely cold upon arrival and throughout my stay.
Service
9.0
The staff, especially the English-speaking receptionists, were very helpful and accommodating.
Location
8.0
The hotel's location was convenient for visiting nearby attractions and shopping centers.
Dining
7.0
The dining experience was good, but there were limited breakfast options.
Facilities
8.0
Despite the room temperature issue, the facilities were well-maintained.
Andrew
United Kingdom,
October
2023
6.6/10
When I first returned to the hotel, the room felt damp and cold, but overall it is clean. The facilities are minimal, and it became warmer after a while. The service was friendly and had a lot of smiles, but there was an issue with charging my card twice for the booking. The location was good, near the Parque de la Venta with a minimum temperature of 20°C. The dining experience was very expensive, and there were homemade cakes available. The facilities offered are adequate, although the gaps in services were noticeable.
Rooms
7.0
The room was initially damp and cold, but it's clean overall with basic facilities.
Service
6.0
The service was friendly and had lots of smiles, but there was an error charging my card twice.
Location
8.0
The hotel is conveniently located near the Parque de la Venta with a minimum temperature of 20°C.
Dining
5.0
The dining experience was very expensive with the option of homemade cakes.
Facilities
7.0
The facilities provided are adequate, although some gaps in services were evident.
Patricia
United Kingdom,
September
2023
6.6/10
Upon arrival, the room was extremely cold and stayed that way until check-out, despite turning off the A/C right away. The front-desk staff's ineptitude was noticeable, but one receptionist who spoke English was a helpful touch. The location was good, but the restaurant waitstaff lacked friendliness. Overall, the hotel has positives and negatives.
Rooms
5.0
The room was extremely cold upon arrival and remained so throughout the stay despite turning off the A/C immediately.
Service
7.0
The front-desk staff showed ineptitude, but one English-speaking receptionist was helpful. Other services like room service and laundry were pleasant.
Location
7.0
The hotel's location was good, near the Shopping Centre and in a safe area. However, the restaurant waitstaff lacked friendliness and attentiveness.
Dining
8.0
The dining experience was good and well organized, but the restaurant staff needs improvement in friendliness and attentiveness.
Facilities
6.0
The hotel offers good facilities like laundry and valet parking, but the room's initial temperature issue detracted from the overall experience.
Beverly
United States,
September
2023
7.6/10
My stay at the hotel was overall pleasant. The rooms were clean and comfortable, providing a nice dark and quiet atmosphere for a good night's rest. The hotel staff were kind and attentive, although there were some issues with overcharging on my card. The location was convenient for visiting Parque de la Venta and the nearby shopping mall. The dining experience was good, but a bit pricey. The facilities met my basic needs with no major concerns.
Rooms
8.0
The rooms were clean and comfortable, providing a nice dark and quiet atmosphere.
Service
7.0
The hotel staff were kind and attentive, although there were some issues with overcharging on my card.
Location
9.0
The location was convenient for visiting Parque de la Venta and the nearby shopping mall.
Dining
7.0
The dining experience was good but a bit pricey.
Facilities
7.0
The facilities met my basic needs with no major concerns.
Colin
United Kingdom,
August
2023
7.4/10
My stay at the hotel was a mix of positives and negatives. While the rooms were nice, dark, and quiet, they felt damp and cold. The service was friendly and attentive, but there were some gaps in the hotel services. The location was good for visiting Parque de la Venta, but the waitstaff in the restaurant was unfriendly. The dining experience was wonderful with homemade jams, but the way some data were handled was off-putting. The facilities were satisfactory, but improvements are needed.
Rooms
6.0
The rooms had a nice, dark, and quiet ambiance but were damp and cold.
Service
8.0
The service was friendly and attentive, though some gaps in services were noticeable.
Location
7.0
The hotel's location was good for visiting Parque de la Venta but had unfriendly waitstaff in the restaurant.
Dining
9.0
The dining experience was wonderful, especially with the homemade jams, despite some data handling issues.
Facilities
7.0
The facilities were satisfactory, but there is room for improvement.
Frank
United States,
July
2023
6.8/10
I arrived at the hotel to find a nice and dark, quiet room that was impeccably clean and well-appointed with incredibly comfortable beds. However, it was extremely cold upon arrival and remained chilly even after turning off the A/C right away. Overall, the room had clean facilities but on the minimal side.
Rooms
8.0
The rooms were very clean and well-appointed with very comfortable beds.
Service
7.0
The staff were friendly and attentive, particularly Ernesto who served us each evening. Despite some gaps in services and capabilities, they were very helpful and accommodating.
Location
7.0
The location was good for visiting Parque de la Venta and also near a great shopping mall, but the minimum temperature in the room was colder than comfortable.
Dining
6.0
The dining experience was good and well-organized, although slightly expensive. However, the treatment by the Villahermosa's Marriott branch was not up to expectations.
Facilities
6.0
The facilities were clean in general, but on the minimum side.
Comfortable Beds
Chilly Room
John
United Kingdom,
July
2023
8.0/10
Upon arrival, the room was extremely cold despite turning off the A/C immediately; however, it was very clean, well-appointed, and offered very comfortable beds. The room was nice and dark, ensuring a quiet stay until check-out.
Rooms
8.0
The room was very clean and well-appointed with very comfortable beds.
Service
7.0
The staff spoke English, which was helpful for work purposes. They were very friendly, attentive, and aware of the gaps in hotel services, especially regarding housekeeping.
Location
9.0
The hotel's location was good, situated close to Parque de la Venta and a great shopping mall, in a safe area near the Pemex pyramid.
Dining
8.0
The dining experience was very expensive but worth the price, offering wonderful options, including creative salads.
Facilities
8.0
The facilities were of high quality, but the temperature was too cold at 15°C minimum. Nevertheless, the hotel offered various services such as room service, grocery shopping, laundry, and valet parking.
Robert
United Kingdom,
May
2023
7.0/10
Returning to the Mexican peso hotel was a mixed experience. The rooms were very clean and well-appointed with very comfortable beds, but the damp and cold atmosphere was a downside. The service was friendly and attentive despite some gaps in capabilities. The location was good for visiting the Parque de la Venta, but the waitstaff in the restaurant left much to be desired. The dining was very expensive, and the facilities were well-maintained.
Rooms
8.0
The rooms were very clean and well-appointed with very comfortable beds.
Service
7.0
The service was very nice and had lots of smiles, but there are still gaps in the hotel services and capabilities.
Location
7.0
The location was good for visiting the Parque de la Venta.
Dining
5.0
The dining was very expensive.
Facilities
8.0
The facilities were well-maintained.
Comfortable Beds
Expensive Dining
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